Shipping policy

New orders temporarily paused — September 30, 2026

We are updating Fujinote's shipping services. New orders are temporarily paused and will reopen once setup and testing are complete. We have not announced a reopening date.

新規のご注文は現在一時停止しています。配送サービスの更新に伴う設定と確認が完了次第、受付を再開します。再開日はまだ決まっていません。

目前暂时停止接受新订单。我们正在更新配送服务，完成设置和测试后将重新开放下单。恢复日期尚未确定。

The carrier and delivery information below describes orders placed before this pause. For an existing shipment, please refer to the carrier and tracking details in your shipping confirmation. We will publish the updated shipping options and prices before reopening.

Shipping Policy
Last updated: December 1, 2025

Summary

  • Ship from: Tokyo, Japan
  • Processing time: 1 to 4 business days
  • Delivery time: FedEx: 3 to 7 business days. Japan Post: 8 to 20 business days.
  • Carrier: FedEx Express (cheaper but slower Japan Post shipping is also available for some regions)
  • Duties, taxes and import fees: US customers: the price you pay at checkout includes all of these costs. Rest of the world: you may need to pay taxes or duties to accept your parcel, depending on your country's regulations.
  • Delays possible during exceptional high-volume periods or holidays
  • Support: Contact hello@fujinote.com

Introduction

All orders from Fujinote are shipped from Tokyo, Japan. We offer various shipping options to meet your needs, wherever you are in the world. Our goal is to provide fast and reliable shipping so your order arrives safely and on time.

Order Fulfillment

Orders are processed within 1–4 business days.

Please note that any orders placed on Fridays will be processed the following Monday. Orders made during Japanese National Holidays will be fulfilled on the next available business day.

Backordered Items

Backordered items are temporarily out of stock but still available to purchase. When you place an order for a backordered product, we will restock it as soon as possible. This may lead to a slight delay of 1–2 business days in fulfilling your order.

Shipping Delays During High Volume Periods

Because we’re a small team, large volumes of orders can occasionally cause brief delays in shipping and processing. We truly appreciate your patience and understanding during these busy times. We’re always working hard to get your orders out quickly and with care.

If you need your order expedited due to urgency, please reach out to our customer support at hello@fujinote.com or through our Contact page. We'll do our best to assist you.

International Shipping

We provide shipping using FedEx Express' international service to all areas. For some regions, we also provide a cheaper but slower shipping option by Japan Post International.

Please allow 3 to 7 business days for your package to be delivered via FedEx. For Japan Post, the timing can vary significantly but is usually around 10 business days; please allow up to 21 business days for delivery in rare cases.

Shipping Couriers

We primarily ship using FedEx Express international postage and Japan Post International ePacket Light.

Shipping Costs

Shipping fees are calculated automatically in your local currency at checkout based on your total order value. We have a sliding scale system where higher value orders will have lower shipping fees, since we cover more of the shipping cost for higher value orders.

Shipping Availability

Shipping options may occasionally be limited based on current logistics conditions. We’ll keep you updated on any changes and aim to make all options available whenever possible.

Duties, Taxes, and Import Fees

US customers: Duties and taxes are calculated when you checkout with us. Any required taxes or extra costs are included in your final order price - no more additional costs will be required to accept your parcel.

Rest of the world: you may be asked to pay additional VAT, taxes or duties in order to accept your parcel, depending on your country's regulations. 


If you have any questions or concerns, feel free to contact us at: hello@fujinote.com

We may update our shipping policy in the future, in which case the updates will be published to this page.